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Adapt or Die
Here, the author shares how competition and customer satisfaction are connected.
5 Keys to Customer Loyalty
Good blog on how to raise your customers' loyalty.
Is Your Small Business Falling Short of Customers’ Expectations?
Here, the author shares the reasons why having a website for a small business is not an option.
8 Guidelines for Writing Professional Emails
Here, you can find a tip how to keep your email correspondence professional.
Business Moats – What Are They?
Here, the author shares what are the qualities of superior companies calling them "business moats."
Top 5 Reasons Customers Change Brands or Companies
Why and when business owners should pay attention to their customers?
How to Create a Customer-Driven Business
Customers' feedback can help you, according to the author, make necessary changes in business operations, marketing, and customer service.
The Bee-Attitudes, 10 Keys for Customer Service
Here, the author shares the best customer service practices.
What Business Are You Really In?
Here, the author shares why customer's opinion does matter.
Online Customer Service Basics: A Primer
Whether in person or online, the customer service is the priority. Here, the author shares about the importance of excellent customer service online.
Online vs. Physical: When to Take Your Store to the Streets
It is still a dilemma for many customers where do they prefer to shop. The author shares pros and cons of online business vs. actual physical store experience.