Here, the author shares how competition and customer satisfaction are connected.
Good blog on how to raise your customers' loyalty.
Here, the author shares the reasons why having a website for a small business is not an option.
Here, you can find a tip how to keep your email correspondence professional.
Here, the author shares what are the qualities of superior companies calling them "business moats."
Why and when business owners should pay attention to their customers?
Customers' feedback can help you, according to the author, make necessary changes in business operations, marketing, and customer service.
Whether in person or online, the customer service is the priority. Here, the author shares about the importance of excellent customer service online.
It is still a dilemma for many customers where do they prefer to shop. The author shares pros and cons of online business vs. actual physical store experience.