Small Business Success Blog

A happy customer is key to a successful business! Here, Certified SCORE Mentor, Dr. Craig Shoemaker, Ph.D. explains what it takes to have excellent customer service in your business for growth and success.

Not enough sales, people problems, cash flow issues, etc. – are all symptoms – they’re all a call to face the discomfort directly and solve it first by making the time. Steve Feld, Certified SCORE Mentor provides tips to better manage your time.

Understanding how our Customers Behave is not Simple. In this article we define consumer behavior, discusse various processes involved in consumer behavior, and describe how several psychological processes are related to our customer’s decision making.