by Dana Prince
Regardless if your leads are coming from traditional methods, word-of-mouth, social media, online, or mobile… it’s important to manager your deals and contacts using a simple CRM and sales tracking app like Base. Take Base on the road with mobile apps for iPhone and Android.
If your website isn’t mobile ready, you’re losing out on potential customers. More people than ever do a good portion of browsing on a mobile device. Websites that aren’t equipped to provide an optimal customer experience from a smartphone will lose out.
Many small businesses have the potential to get a lot of customers who are browsing from a smartphone. But even if your website is mobile-friendly, are you taking advantage of it with the right marketing strategy?
Beyond your site looking good on a smartphone screen, it should also have a marketing strategy that goes beyond appearance. In fact, the Small Business Computing website talks about a survey that was done that says that 84% of small businesses who implement mobile marketing see an increase in business.
Act soon and you could surpass your competitors who may or may not be taking advantage of mobile marketing. Act soon because it probably won’t be long before mobile usage far surpasses desktop usage and you don’t want to be left behind.
Here are some aspects of mobile marketing to keep in mind:
Your Address and Phone Number and Hours
Make it easy for mobile prospects to contact you or stop in to see you. Your address, business hours, and phone number need to be prominent on your mobile website.
Optimize locally with Google if you’re a small business catering to a specific geographical area. This will earn you a place and a red balloon on Google Maps and customer reviews could be displayed, encouraging customers to review your business and showing prospective customers those reviews and your relevancy to their search.
Tip: Be sure to keep track of those reviews so you can see what you’re doing well and see what could be improved upon. Ratings are based on an average. You can also reply to reviews. Go to Google Places for Business to get started.
Google Adwords and Other Mobile Ad Campaigns
Consider doing a mobile Adwords campaign. Keep in mind this campaign might not be identical to your regular Google pay per click campaign because you’re targeting mobile users. Mobile users often want something now, so catering to a sense of urgency could help you get results. And, don’t just stick to Google. There are other ad platforms available, too.
Keep search engine optimization in mind for your mobile site. Mobile users use search engines. Mobile iPhone users may also use Siri, which relies on search engines to help it deliver results. Search engine optimization basics need to be applied to your mobile site and your web designer or SEO consultant should be able to help with this.
Apps for Your Clients
Beyond helping people find your site with a mobile device you can also help your customers use your device with a mobile application. Making it easy for them to check a price or check the status of an order is a good idea.
Trying to get a site visitor to opt in is important on your regular website but it’s also smart on your mobile website, too. You could also have your site enabled to capture mobile visitors opt-in via leads directly into your CRM software, too.
People aren’t just using their smartphone on the subway or in the lineup at the bank and they aren’t just looking for something specific on the search engine
They’re also using it while watching television. They’re often cruising social media apps on their iPhone, Android, Windows Phone, or other smartphone and your updates could capture their attention. Updates to your Facebook page or your business Twitter account can be seen by customers and by prospects at any hour of the day.
Do Competitive Analysis
Consider grabbing your own smartphone and searching for what you sell. What comes up? What strategies are your competitors using? And are there obvious gaps that you could fill?
The mobile boom is expected to continue. Why not take full advantage of it?
About the Author:
Dana Prince writes for Future Simple’s Growth University. Dana blends her passion for entrepreneurship with experience in software licensing sales, product management, online marketing, and SEO writing to run Dana Prince Writing, a web writing agency that creates optimized content that helps websites succeed.